Patient Information

/Patient Information
Patient Information 2017-08-24T15:00:50+00:00
We see all patients on an appointment basis and ask that you call in advance so that we may reserve a time for you.  The office phone number is (269)279-7876.  We try to see all patients on time and request that you extend the same courtesy to us.  If you cannot keep an appointment, please call our office and notify us immediately.  Please give us 24 business hours notice so that this time may be given to another patient.  We reserve the right to charge you for missed appointments if they become a recurring problem.  This web site is not to be used to change appointments.  Any appointments changed by e-mail will be charged.  If you need to change an appointment, please call our office so that the staff can personally assist you.
We realize that emergency situations do arise and we will do everything in our power to respond to your problem as quickly as possible. If an emergency arises while the office is open, please call the office as early in the day as possible.  We reserve special times for those patients with emergency needs and you will be seen as quickly as possible.
We encourage you to call with questions you may have concerning dental problems; however, it would be unfair to other patients if the doctor were to disrupt treatment to answer questions.  If your call requires that the doctor speak with you, please leave a message and the doctor will return your call at the earliest opportunity – usually at the end of the business day.
Dental insurance is intended to cover some, but not all, of the cost of your dental care.  Most plans include coinsurance, a deductible and other expenses which we are required by law to collect from the patient at the time of service.  You can do this with cash, check or credit card.  If you have dental insurance, it is your responsibility to know what your insurance is and have the necessary information that we need to bill that insurance.  We file your insurance claims as an additional service for you.  We want to make sure that you understand that payment for services is your responsibility.  Any questions you have regarding your insurance benefits should be directed to your employer’s insurance representative.  Any questions you have regarding why your insurance didn’t pay for a procedure or you question the amount they paid, needs to be directed to your insurance carrier.  You can find their phone number on the back of your insurance card or you can obtain it from the insurance representative at your employer.
Our office is open on Monday, Tuesday, Thursday and Friday from 7am-5pm.  We close on those days from 12pm-1pm for lunch.  We are closed on Wednesdays.  Our office may change this schedule around  when there is a holiday, please call our office for our hours if there are any questions.  Our first appointment of the day begins at 7am, the office closes at 5pm.  If there are any questions regarding our office hours, please call our office.